Revocation instructions

Revocation instructions


Right of revocation:

The customer (as a consumer in accordance with Art. 13 German Civil Code, BGB) is entitled to revoke his contract in writing (e.g. letter, fax, email) within two weeks without stating reasons or, if the goods are placed at his disposal before the expiry of this period, by returning the goods.

The term shall begin upon receipt of these instructions in writing, but not before the goods are received by the recipient (in the case of a recurring delivery of similar goods not before the receipt of the first part delivery) and not before the obligations to provide information are fulfilled in accordance with Art. 312c Section 2 German Civil Code in connection with Art. 1 Sections 1, 2 and 4 German Civil Code Ordinance on the Duty to Provide Information (BGB-InfoV), as well as the obligations in accordance with Art. 312e Section 1 No. 1 German Civil Code in connection with Art 3 BGB-InfoV.


The dispatch of the revocation or the goods in good time is sufficient for the observation of the revocation deadline. The revocation should be addressed to: Schulz Kabel Lilienstraße 12, D-34621 Frielendorf, Tel.:  +49 (0) 56 84 92 26-21, Fax: +49 (0) 56 84 92 26-22, Website:  E-mail:


Consequences of revocation:

In the event of an effective revocation, the services which have been received by each party must be returned and any benefits received (e.g. interest) must be also be returned. Should the customer not be able to return all or part of the service received, or to return it only in a deteriorated condition, he must provide compensation to this extent, if applicable.


In the case of the delivery of goods, this does not apply if the deterioration in the condition of the item can be traced exclusively to its examination, such as would have been possible for the customer in a retail outlet. Moreover, the customer may avoid the obligation to provide compensation for a deterioration in the condition of the item caused by the intended use of the item by not using the item as his own property and refraining from all actions which could impair its value.


Goods that are capable of being shipped in parcels should be returned. The customer must bear the costs of the return if the delivered goods correspond to the ordered goods and if the price of the item to be returned does not exceed an amount of EURO 250.00 or if, in the case of a higher price, the return service or a contractually agreed partial payment has not yet been rendered at the time of the revocation. Otherwise, the return is free for the customer. Obligations to reimburse payments must be fulfilled within 30 days. The term begins for the customer when the revocation declaration or the item is dispatched, and for Schulz-Kabel when they are received.